UPDATED | 13/09/26
Overview and Timeframe We want you to love your merchandise from The Red Vinyl Collective. If something isn’t quite right with your order, we are happy to assist you with a return or exchange within 7 days of receiving your items.
Eligibility Criteria
- Timeframe: Requests must be initiated within 7 days of delivery.
- Condition: Items must be unworn, unwashed, unused, and in their original packaging with all tags attached.
- Exclusions: Due to hygiene reasons and custom manufacturing, digital downloads, opened CDs/vinyl records (unless defective), and custom-printed merch cannot be returned unless they arrived damaged or flawed.
Refunds vs. Exchanges
- Size/Variant Exchanges: Subject to stock availability for apparel items. Please check the size guides on all products before purchasing –
SIZE GUIDE. If your preferred size is out of stock, we will issue a store credit or a full refund. - Refunds: Processed back to your original payment method once the returned item has been inspected at our facility. Please allow 5 to 7 business days for funds to reflect in your South African bank account. If store credit or a coupon is used, the amount will be issued in the form of a coupon, as this is not refundable to your bank account.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Shipping & Flat Fee (Unwanted Goods)
- Change of Mind / Unwanted Goods: For standard returns, size swaps, or change-of-mind items, a flat R120 return fee will apply to cover the reverse courier logistics. This fee will be deducted from your final refund or store credit amount.
- Defective or Incorrect Items: The Red Vinyl Collective will cover standard courier costs for returns or replacements resulting from our error (e.g., wrong size shipped, manufacturing defect).
- Packaging & Reusing Materials: To keep waste down and ensure safe transit, we kindly ask you to hold onto and reuse the original shipping bag or packaging if you ever need to send an item back to us.
- Fair Use & Oversized Packaging: When packing a return, please use appropriate-sized materials. Sending items back in unnecessarily oversized, bulky, or high-volume packaging that triggers inflated dimensional courier surcharges will result in those extra shipping fees being charged back to the client.
How to Start a Return To log a return, drop us an email at [email protected]m with your order number, the email address used at checkout, and clear photos if the item arrived damaged. Our team will reply within 48 hours with the return instructions and next steps.